Privacy Policy
Our Privacy Policy
At Owenson & Son Window Cleaning Services we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our website and any other services we provide.
Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices, his policy does not apply to third parties, including other companies you might interact with on or through our services.
When you use and provide information to us via our services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, and our Website Terms of Use.
In this privacy statement references to ‘we’, ‘us’, ‘our’ are references to ‘Owenson & Son Window Cleaning Services’ and a reference to ‘you’, is to you, the user of our website. We use the information from our customers to improve our service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.
Information we may collect from you
Our online Mail Form requires customers to provide contact information, name, e-mail address and telephone number. Your personal details are safe with us. We will not share this with any other organisations or third parties.
We may collect and process the following data about you:
Information that you provide to us, such as your name, address, email address and telephone number/s, details of your household or business, and any information about you or your property revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to provide voluntarily, when you:
Complete and submit the enquiry Mail Form on our Contact page
Correspond with us by telephone, post or email
Information collected in the above manner is never shared with anyone unless expressly requested and/or authorised by the user.
The provision of data on our Mail Form is purely optional, however, absence of data may affect both Mail Form functionality and our ability to provide the service/s required.
Data sent by users using the ‘Submit’ button constitutes consent to their information being used in connection with the commercial services of Owenson & Son.
The purpose of collecting personal information is to help us respond to enquiries in the most timely and effective manner and in order that our response is most appropriate to the enquiry made.
Telephone numbers, electronic mail addresses and other incidental information provided by users of our Mail Form will be responsibly processed in order for us to respond to requests made by users themselves.
Your information is only used for the purpose you provide it for.
We do not store your data on any private servers we control or have access to.
We do not collect, collate or store data automatically into organised data bases.
We do not record precise IP information about users who visit or interact with our website.
We do not share your information with other organisations for marketing, market research or commercial purposes and we do not pass on your details to other websites.
Clicking on the ‘Submit’ button of our Mail Form indicates full acceptance of the policies of this page.
How we may use your information
We use the information you give to us:
To manage your booking/s or respond to a booking enquiry and to arrange site visits
To carry out our obligations arising from any agreements or contracts entered into between you and us
To provide you with the information, products and services that you request from us
To communicate with you about any comments, complaints, queries or feedback you might have about us or the Services
Consent
By using our Website you therefore consent to the collection and use of your personal information by us as detailed in this privacy policy. If you cannot agree to our Privacy Policy then please refrain from using our website.
Cookies
A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. Cookies are generally intended to help you access a website faster and more efficiently. For example, cookies can store information to help you enter a site without having to login, effectively a cookie can tell the website that your browser has been to the website before. This improves your website browsing experience by storing information so that you don't have to give it several times.
Cookies do not need to know your exact identity or location.
No bespoke cookie scripts have been created and placed directly into any pages of this website.
We use Google Analytics (a third party that provides monitoring and analysis services), to analyse the use of this website (though no bespoke analytics scripts have been placed within any of our website pages). Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies can, however, have a negative impact upon the usability of websites.
To find out how to manage cookies please refer to www.aboutcookies.org, or your browser help options for more information.
We do not use page tagging techniques to monitor visitors to this website in any way.
With respect to Ad Servers, we do not partner with or have special relationships with any ad server companies.
Summary
Our Privacy Policy outlines how we treat your personal information, and forms part of the Website Terms of Use of this site. This Privacy Policy applies only to this website, www.owensonwindowcleaningservices.co.uk and not to the collection and use of personal information by any third party via any website to which there are links on this website. We are not responsible for the privacy policies of other websites, and encourage you to be aware when you leave our website, and to read all applicable terms, conditions and privacy policies when using such other websites.
Further Details
Please note we reserve the right to change this Privacy Policy, with any changes being posted onto this page.